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Terms and Conditions

ART. 1 PREAMBLE
These general terms and conditions of sale apply to all purchases of Rovero brand products, owned by Rovero Srl, made through the e-commerce website roverocashmere.com by users classified as "consumers" under Article 2, meaning any natural person acting for purposes unrelated to their entrepreneurial, commercial, craft, or professional activity.
The website is owned by Rovero Srl, an Italian company with its registered office at Strada Marosticana 192/B - 36100, Vicenza (VI), Italy, VAT number and business registration number 04535400248.
Rovero Srl is responsible for the sale, payment management, refunds, and invoicing related to the products offered through the site. Purchases made through the site will involve Rovero Srl, as the seller (the "Seller"), and the consumer buyer, who purchases one or more products for purposes unrelated to their commercial, entrepreneurial, craft, or professional activity.
Rovero Srl retains all rights to the domain name of the website, as well as copyright relating to the site and its content.
Any communication from the Consumer related to the purchase of products – including reports, complaints, requests concerning the purchase and/or delivery of products, the exercise of the right of withdrawal, etc. – must be sent to the Seller (Rovero Srl) at the address and by the methods indicated on the website or via the addresses specified in the articles concerning consumer rights under these terms.
Each purchase is subject to these general terms and conditions of sale, as published on the website at the time the consumer submits the order.
The website is intended exclusively for consumer use. Non-consumers are not permitted to purchase products through the site. The Seller reserves the right to refuse orders that, at its sole discretion, it believes have been placed by non-consumers.
If one or more sales are made to a non-qualified consumer, these general terms and conditions of sale will still apply, but the following exceptions will be made:

  • a) the buyer will not have the right to withdraw under Article 10;
  • b) the buyer will not be entitled to product warranties as listed in Article 8 or any other legal warranties;
  • c) the buyer will not be entitled to any other consumer rights granted by law.

Art. 2 DEFINITIONS

  • E-commerce Contract: A contract for the sale of goods or services where the Seller, or its intermediary, offers goods or services via a website or other electronic means, and the Buyer (consumer) places an order for such goods or services via the website or other electronic means provided by the Seller.
  • Sales Contract: Any contract where the Seller transfers or undertakes to transfer ownership of goods to the Buyer, and the Buyer pays or undertakes to pay the price.
  • Service Contract: Any contract, other than a sales contract, where the Seller provides or undertakes to provide a service to the Buyer, and the Buyer pays or undertakes to pay the price.
  • Consumer Code: The legislative framework that protects consumers, as set out by Legislative Decree 6 September 2005, No. 206, as last amended (hereinafter referred to as the "Consumer Code").
  • Buyer: Refers to the consumer, or user, a natural person acting for purposes unrelated to their entrepreneurial, commercial, craft, or professional activity (Art. 3, letter a, Consumer Code).
  • Seller: Refers to the natural or legal person acting in the exercise of their entrepreneurial, commercial, craft, or professional activities, or an intermediary thereof (Art. 3, letter c, Consumer Code).
  • Producer: The manufacturer of the finished good or its component (Art. 115, paragraph 2-bis, Consumer Code).
  • Conformity with the Contract: Goods are considered to conform to the contract if, where relevant, the following circumstances exist:
    i) they are fit for the purposes for which goods of the same type are usually used;
    ii) they conform to the description and possess the qualities of the good presented as a sample or model;
    iii) they show the qualities and performance that the Buyer can reasonably expect, given the nature of the good and, if applicable, public statements on the specific characteristics of the goods made by the Seller, producer, or their representative, particularly in advertising or on labeling;
    iv) they are suitable for the particular use intended by the Buyer, which has been made known to the Seller at the time of contract conclusion, and which the Seller has accepted, even implicitly (Art. 129, paragraph 2, Consumer Code).
  • Defective Good: A good is defective if it does not offer the safety that one can reasonably expect, considering all circumstances, including:
    a) how the good was put into circulation, its presentation, its apparent characteristics, instructions, and warnings provided;
    b) the use for which the good can reasonably be intended and the behaviors that can reasonably be anticipated in relation to it;
    c) the time the good was put into circulation.
    A good cannot be considered defective solely because an improvement was made available at any later time.

3. ONLINE SALES OF PROMOTED GOODS
3.1 Through the Contract, the Seller sells to the Buyer, who purchases, via electronic means, the goods offered on the Site.
3.2 The website roverocashmere.com presents a catalog of goods and/or services promoted online by the Seller. These goods are represented on the site as accurately as possible.
3.3 The Seller cannot guarantee precise and exact correspondence between the actual goods promoted online and their representation on the Buyer's screen. In the event of discrepancies between the image of the goods visible online and their related written description, only the written description will be binding.

4. UPDATING THE ONLINE CATALOG – AVAILABILITY OF GOODS
4.1 The Seller ensures, through its computer system, the processing and fulfillment of orders without delay, in accordance with the procedures described in Article 5 of these General Conditions of Online Sale. The Seller’s electronic catalog shows, in real-time, available and unavailable goods, as well as estimated shipping times. The Seller confirms the registration of the order as soon as possible by sending a specific confirmation (the “Order Receipt”) via email to the Buyer.
4.2 If an order exceeds available stock, or for any other reason is unavailable, the Seller will promptly inform the Buyer of the unavailability of the item and, if possible, the expected wait times for availability, asking the Buyer to confirm the order with the new timing indicated by the Seller. Such communication will take place via email or telephone.

5. DESCRIPTION OF THE TECHNICAL STEPS NECESSARY TO CONCLUDE THE CONTRACT
5.1 The contract between the Seller and the Buyer will be concluded exclusively online. After accessing the e-Shop, the Buyer must follow the procedures/instructions provided to formalize the purchase of goods and/or services by filling in the forms provided by the Seller. If intending to purchase online, the Buyer must duly select the desired goods and/or services, one by one, adding them to the cart configured by the Seller. After selecting the desired goods and/or services, the Buyer will be asked to close their cart and submit the list of desired references to the Seller. Before submission, a confirmation page will appear showing the order details for the selected goods and/or services, including their prices, as well as the delivery, shipping, and payment options for executing the contract. The Buyer will be asked to verify and validate their personal data, the goods/services under the contract, their prices, any shipping costs and/or additional charges, confirming the chosen payment methods, delivery address, and other requested details. The confirmation page will provide information about the contract’s execution time, the right of withdrawal, and other legal rights available to the Buyer. After reviewing the details, the Buyer will finalize the order by clicking the interactive button at the bottom of the web page marked “Confirm Purchase Order with Obligation to Pay,” thereby submitting the order to the Seller.
5.2 The online publication of goods and/or services via the site constitutes a simple invitation to treat, allowing the Buyer to submit a purchase offer; therefore, the Buyer’s order, after confirmation, constitutes a contract proposal subject to these General Conditions of Online Sale, which the Buyer acknowledges and accepts. The order confirmation – duly completed and verified according to instructions – will be acknowledged by the Seller via email to the Buyer’s email address for the sole purpose of confirming its receipt in the Seller’s computer system, which will begin processing the order, verifying the data provided by the Buyer and the availability of the requested items. The Seller’s acknowledgment of receipt does not constitute acceptance of the purchase offer. This acknowledgment – with an “Order Number” to be used in all communications with the Seller – will restate the information required by law, including the above-mentioned details, which the Buyer should verify and promptly communicate any necessary corrections to the Seller. In the event of incorrect prices or other details regarding the goods and/or services promoted online, or the unavailability of the requested goods, the Seller will promptly notify the Buyer, inviting them to amend the order if still interested or, after canceling the previous one, submit a new order according to the methods that will be promptly communicated.
5.3 The Seller has the right to accept or reject the order sent by the Buyer, without the Buyer being able to assert any claims or rights of any kind, including compensation, for the failure to accept the order. The contract will only be concluded when a separate email (or message in the communication center on the site or equivalent) is sent, accepting the purchase offer, which will include information about shipping and the expected delivery date (Shipping Confirmation). If the order is fulfilled with multiple shipments, the Buyer may receive separate Shipping Confirmations. The Buyer may cancel their order before receiving the Shipping Confirmation, provided that the order has not been prepared for shipping. In this case, no cost will be charged. The right of withdrawal remains valid under the terms and conditions set out in Article 10.
5.4 The charge for the goods will be made only when the ordered goods are shipped. Upon receiving payment for the requested goods/services, the Seller will issue the corresponding invoice.
5.5 The contract will not be concluded and will have no effect if the procedure outlined in this article is not followed precisely.
5.6 For any errors, typos, or issues in completing the online forms, or more generally in carrying out the purchase procedures provided by the Seller, the Buyer is invited to contact the following email address: info@roverocashmere.com.

6. PRICE, TAXES, AND ANY ADDITIONAL CHARGES
6.1 The Buyer agrees to pay the price requested for the goods purchased online, according to the times and methods indicated on the website.
6.2 The prices of the goods promoted on the website, as well as any other charges or expenses related to the invitation to offer, are expressed in Euro.
6.3 Prices are inclusive of VAT and any other applicable taxes. Shipping costs, as well as any additional charges such as customs clearance, if applicable, are not included in the sale price.

7. PAYMENT METHODS, TIMING, SECURITY, AND ANY REFUNDS
7.1 The payment for goods/services purchased online will be made according to the method selected by the Buyer from those expressly allowed by the Seller and specifically detailed on the roverocashmere.com website. The use of the aforementioned payment methods does not entail any additional charges for the Buyer, except for any costs borne by the Seller, duly proven and communicated to the Buyer.
7.2 Any refunds to the Buyer will be credited using one of the methods proposed by the Seller and chosen by the Buyer, and, in the event of withdrawal, within a maximum of 30 days from when the Seller receives the returned goods at the designated address.
7.3 All payment-related communications take place on a specially encrypted line, ensuring a high level of security in the storage of such information in compliance with current data protection regulations.

8. DELIVERY METHODS AND TIMING
8.1 The Seller ensures the ordered goods are delivered without undue delay, at the latest within 30 days from the conclusion of the contract, using the methods indicated on the website or, alternatively, chosen by the Buyer.
8.2 If the Seller is unable to ship the goods within the period specified in the previous paragraph, the Seller will promptly notify the Buyer via email or by phone at the contact details provided during the online registration and order submission process.

9. RETENTION/ARCHIVING OF CONTRACTUAL DOCUMENTS
9.1 Pursuant to Article 12 of Legislative Decree 70/2003, as well as Articles 50-51 of the Consumer Code, the Buyer is informed that each order submitted online will be stored and archived in digital and/or paper form by the Seller, according to appropriate confidentiality and security criteria. For any copies or other requests, the Buyer is invited to contact the Seller at the following email address: info@roverocashmere.com.

10. TERMS AND CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL
10.1 The Buyer has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 calendar days from the date the Buyer acquires physical possession of the goods.
10.2 The right of withdrawal is exercised by communicating it to the Seller by email at info@roverocashmere.com.
10.3 The Buyer must return the goods without undue delay and, in any event, within 14 calendar days from the purchase date. The Buyer is responsible for the direct costs of returning the goods to the Seller. The Buyer must take all possible precautions when shipping, using the original packaging or equivalent packaging to preserve the goods’ integrity and adequately protect them during transport. The return of goods following the exercise of the right of withdrawal must be made to the following address: Rovero Srl, Strada Marosticana 192/B - 36100, Vicenza (VI) Italy.
10.4 The Seller will refund the price of the goods for which the right of withdrawal has been exercised within 30 days from the receipt of the returned goods at the specified address. Generally, the Seller will use the same payment method chosen by the Buyer for the initial transaction unless the Buyer has specified otherwise; in this case, any additional costs arising from the different payment method will be borne solely by the Buyer. The Seller may withhold the refund until receipt of the goods.
10.5 Returned products must be unused, intact, and in resaleable condition, in their original packaging complete in all parts (including packaging, documentation, and accessories).
10.6 Upon receiving the communication in which the Buyer expresses their intention to exercise the right of withdrawal, all obligations connected to the contract will cease, except as provided in this Article.
10.7 Pursuant to Article 59 letter “e” of Legislative Decree 21 of 21/02/2014, the right of withdrawal cannot be exercised for goods that cannot be returned for reasons of hygiene or health protection. Therefore, returns of items intended to come into contact with intimate parts of the body (e.g., briefs, bodysuits, swimsuits, monokinis, etc.) cannot be accepted under any circumstances.

11. WARRANTY OF CONFORMITY, COMPLAINTS, AND ACTIVATION OF PROTECTIONS; OTHER WARRANTIES
11.1 The Buyer is guaranteed the Conformity of goods with the contract for a period of two years from their delivery. Unless proven otherwise, any defects of conformity that become apparent within six months from the delivery date of the goods are presumed to have existed on that date unless this presumption is incompatible with the nature of the goods or the defect in question.
11.2 In the absence of conformity of the goods with the contract, the Buyer may request, at no charge and at their discretion, the repair or replacement of the purchased goods, a price reduction, or the termination of the contract, unless the request is objectively impossible to fulfill or would be excessively burdensome for the Seller under Article 130, paragraph 4, of the Consumer Code. If repair and replacement are impossible or excessively burdensome, or if the Seller has not repaired or replaced the goods within the agreed time, or if the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the Buyer may choose to request a price reduction or termination of the contract.
11.3 The Buyer loses all rights related to the Conformity of goods with the contract if they do not report the defect in question to the Seller within two months of discovering it. This period does not apply if the Seller has expressly recognized the defect or knowingly concealed it. In any case, the complaint must specify the defect found and include at least one photograph of the defective item, along with a copy of the Seller’s invoice confirming the purchase.
11.4 The Buyer must send the complaint and related requests to one of the following addresses:
i) Rovero Srl, Strada Marosticana 192/B - 36100, Vicenza (VI), Italy, for registered mail;
ii) PEC email: roverosrl@pec.it;
iii) or regular email: info@roverocashmere.com.
Upon receiving the complaint/request and related documentation, the Seller will assess the reported non-conformity and, after conducting the necessary checks, authorize or deny the return of the goods by providing the Buyer with a “Return Code” sent via email to the address provided at the time of order submission. Authorization to return the goods does not constitute recognition of the defect. The goods – for which the Seller has authorized the return – must be returned to the specified address, along with a copy of the return authorization containing the “Return Code,” and in full compliance with the precautions specified in Article 10.3.
11.5 If the Seller is required to refund the Buyer, in whole or in part, the purchase price, the refund will be made, where possible, using the same payment method used by the Buyer when purchasing the goods or, alternatively, via bank transfer. The Buyer is responsible for providing the Seller, when submitting the complaint/request, with their banking details so that the Seller can issue the refund.
11.6 The right to replacement is subject to the following conditions:

  1. the purchased goods must be returned unused, intact, and in resaleable condition, in their original packaging complete in all parts (including packaging, documentation, and accessories);
  2. the shipment, until receipt is confirmed at our warehouse, is entirely the customer's responsibility. We are not liable for any damage or theft/loss of returned goods shipped without insurance or tracking (e.g., priority mail);
  3. in case of damage to the goods during transport, we will promptly inform the customer of the incident (within five business days of receiving the goods) to allow them to file a complaint with the carrier they chose and obtain reimbursement for the value of the goods (if insured);
  4. if the return is received intact in all the above points, we will refund only the cost of the goods (not the shipping costs) within 30 days of receiving the return.
    11.7 All products (excluding underwear and perishable goods) can be exchanged, provided they are returned in their original sale condition, unused or unworn, with intact packaging, any packaging materials, and security seals.
    Products may be exchanged under the following conditions within 14 days:
    • for in-store purchases: from the date of purchase;
    • for online purchases: from the moment the package is received;
    • for Local Pick-Up orders: from the moment the order is marked as “completed.”
    Products can only be exchanged for other discounted items in the same product category.
    Shipping costs are always the customer’s responsibility unless returns are due to defective products or order errors caused by Rovero.

12. UNAUTHORIZED PAYMENTS AND NON-ATTRIBUTABLE NON-PERFORMANCE
12.1 The Seller is not responsible for the non-performance or delayed performance of the contract due to disruptions caused by force majeure, accidental circumstances, or other causes not attributable to the Seller.
12.2 The Seller assumes no liability for fraudulent, unlawful, or irregular uses of credit cards, checks, or other payment methods, attributable to the Buyer’s fraudulent or negligent conduct, including slight negligence, concerning their obligations to safeguard and promptly inform the issuer of the mentioned payment methods.

13. DEFECTIVE PRODUCTS, COMPENSATION, AND EVIDENCE
13.1 The Producer is responsible for damages caused by defects in the goods promoted/sold through the website. Pursuant to Article 116 of the Consumer Code, the Seller is responsible for damages caused by a defective product if they fail to communicate to the injured party, within three months of the request described below, the identity and domicile of the Producer or intermediary who supplied the goods in question.
13.2 The injured party may claim compensation for damages resulting from death or personal injury, or the destruction or deterioration of property other than the defective good, provided that it is normally intended for private use or consumption and is so used by the injured party. In this case, under Article 123 of the Consumer Code, damage to property other than the defective good will be compensable only to the extent that it exceeds €387.00. In any case, the injured party must prove both the defect and the damage, as well as the necessary causal link between the defect and the damage suffered.
13.3 The damage claim, which must be made in writing, must specify the good that caused the damage, as well as the date and place of its purchase. Additionally, if still available, the injured party must offer to show the good, according to the instructions provided by the Producer or Seller, or by third parties indicated by them.
13.4 Compensation for damages will be excluded if the injured party, knowing about the defect and the associated dangers, voluntarily exposed themselves to it. If the injured party’s fault contributed to the damage – such that they could have avoided the damage using ordinary diligence – the compensation requested will be excluded or reduced in proportion to the injured party’s fault.
13.5 There is no liability for consequences arising from a defective good if the defect is due to the good’s conformity with a mandatory legal provision or other binding measure, or if the state of scientific and technical knowledge at the time the good was put into circulation did not yet allow it to be considered defective.

14. SPECIFIC CASES OF AUTOMATIC TERMINATION OF THE CONTRACT
14.1 Timely payment for the goods purchased online, pursuant to Article 6.1 of these General Conditions of Online Sale, as well as the payment of any additional charges and/or commitments under Article 6.3, are considered essential obligations of the contract.
14.2 If not justified by force majeure or accident, failure to fulfill these obligations will result in automatic termination of the contract under Article 1456 of the Civil Code.

15. PROCESSING OF BUYER’S PERSONAL DATA (REFERENCE TO SPECIFIC NOTICES)
15.1 The Seller protects the Buyer’s personal data, ensuring full compliance with the processing of such data according to the applicable laws, specifically Regulation 679/2016 and the relevant national laws (Privacy Code, as last amended by Legislative Decree 101/2018).
15.2 For details, refer to the Privacy Policy and Cookies Policy available on the website. It is hereby notified that the personal data provided by the user, acquired through browsing the website, will be collected and processed electronically and, if necessary, in paper form, for the following primary purposes:
i) registering the order;
ii) executing the contract and related communications;
iii) fulfilling legal obligations;
iv) managing business relations to better deliver the requested services.

16. CONTACT DETAILS OF THE SELLER AND BUYER
16.1 Official communications addressed to the Seller, as well as any complaints from the Buyer, will only be valid if sent by registered mail to Rovero Srl, Strada Marosticana 192/B - 36100, Vicenza (VI), Italy, or by email to info@roverocashmere.com, or to the following certified email address (PEC) roverosrl@pec.it.
16.2 The Buyer, during registration on the website or on the order confirmation form, provides their residence or domicile, contact numbers, and email address where communications from the Seller will be sent.

17. AVAILABLE LANGUAGES AND CROSS-BORDER AVAILABILITY OF THE WEBSITE
17.1 The website and related services are available in Italian.
17.2 These General Conditions of Online Sale are available in Italian. If translated into other languages, the Italian version will be the only authoritative version.
17.3 The website, accessible via computer, tablet, smartphone, or other devices, promotes goods and/or services primarily intended for the national market. Orders from third countries will be accepted and fulfilled as per agreements. In such cases, unless otherwise agreed, delivery will take place at the Seller’s premises. The Seller reserves the right to suspend/terminate, with short notice and without any penalty, all promotional, commercial, sales, and supply activities through the website if legal/tax/customs obstacles or other objective issues (and not merely subjective issues related to the user’s geolocation) prevent the receipt of orders and/or the execution of the contract with users residing or domiciled in third countries.

18. ONLINE ALTERNATIVE DISPUTE RESOLUTION
18.1 In accordance with EU Regulation 524/2013, the Buyer is informed of the possibility of submitting any dispute with the Seller – regarding the offer and purchase of goods and/or services promoted online – to entities/companies/offices active in alternative dispute resolution (ADR) through simple, fast, and cost-effective online procedures (ODR – Online Dispute Resolution).
18.2 For more information on these ODR procedures, please visit the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

19. COMPETENT COURT AND APPLICABLE LAW
19.1 Any dispute between the Seller and the Buyer concerning the contract and its execution will be governed by Italian law and administered, unless otherwise agreed, by the courts of the consumer’s jurisdiction. The Buyer will, in any case, be guaranteed the rights conferred by the mandatory rules for consumer protection in the country of their residence and/or domicile.
19.2 For the applicable rules regarding the competent court and the law applicable to the contract, refer to Article 66-bis of the Consumer Code, Article 18 of EU Regulation 1215/2012, Article 6 of EU Regulation 593/2008, and finally Articles 3 and 57 of Law No. 218/1995.