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Terms and conditions

ART. 1 PREMISE

These general conditions of sale apply to all purchases of Rovero-branded products, owned by Rovero Srl, made through the e-commerce site roverocashmere.com by users who qualify as "consumers" pursuant to Article 2, i.e. any natural person acting for purposes outside of their entrepreneurial, commercial, artisanal, or professional activity.
The site is owned by Rovero Srl, an Italian company with registered office at Strada Marosticana 192/B - 36100 Vicenza (VI), Italy, VAT number and Company Registration Number 04535400248.
Rovero Srl is responsible for the sale, payment management, refunds, and invoicing of the products offered through the site. Purchases made on the site are between Rovero Srl, as the seller (the "Seller"), and the consumer who purchases one or more products for purposes not related to their commercial, entrepreneurial, artisanal, or professional activity.
Rovero Srl holds all rights to the site's domain name, as well as the copyright relating to the site and its contents.
Any communication from the Consumer relating to the purchase of products – including reports, complaints, requests regarding the purchase and/or delivery of products, the exercise of the right of withdrawal, etc. – must be sent to the Seller (Rovero Srl) at the addresses and using the methods indicated on the website or via the addresses specified in the articles relating to consumer rights under these conditions.
All purchases are subject to these general conditions of sale, as published on the site at the time the order is placed by the consumer.
The site is intended for consumer use only. Non-consumers are not authorized to purchase products through the site. The Seller reserves the right to refuse orders that, in its sole discretion, it deems to be placed by non-consumers.
If one or more sales are made to a person who does not qualify as a consumer, these general conditions of sale will continue to apply, but with the following exceptions:

a) the buyer will not have the right of withdrawal pursuant to Article 10;
b) the buyer will not be entitled to the product guarantees referred to in Article 8 or to any other legal guarantees;
c) the buyer will not be entitled to any other consumer rights provided by law.

Art. 2 DEFINITIONS

E-commerce contract: Contract for the sale of goods or services in which the Seller, or his intermediary, offers goods or services via a website or other electronic means, and the Buyer (consumer) places an order for such goods or services via the website or other electronic means made available by the Seller.
Sales Contract: Any contract whereby the Seller transfers or undertakes to transfer ownership of goods to the Buyer, and the Buyer pays or undertakes to pay the price.
Service Contract: Any contract, other than a sales contract, whereby the Seller provides or undertakes to provide a service to the Buyer, and the Buyer pays or undertakes to pay the price.
Consumer Code: The regulatory framework for consumer protection pursuant to Legislative Decree no. 206 of 6 September 2005, as last amended (hereinafter the "Consumer Code").
Buyer: The consumer, or user, a natural person acting for purposes outside of his or her entrepreneurial, commercial, artisanal, or professional activity (Art. 3, letter a, Consumer Code).
Seller: The natural or legal person acting in the exercise of their entrepreneurial, commercial, craft or professional activity, or their intermediary (Art. 3, letter c, Consumer Code).
Manufacturer: The manufacturer of the finished good or of one of its components (Art. 115, paragraph 2-bis, Consumer Code).
Conformity with contract: Goods are deemed to conform to the contract if, where relevant, the following circumstances apply:
(i) are suitable for the use for which goods of the same type are normally used;
ii) conform to the description and possess the qualities of the good presented as a sample or model;
iii) present the qualities and performances that the Buyer can reasonably expect, taking into account the nature of the goods and, where applicable, public statements on the specific characteristics of the goods made by the Seller, the manufacturer or their representative, particularly in advertising or on labelling;
iv) are suitable for the particular use desired by the Buyer, made known to the Seller at the time of conclusion of the contract and accepted by the latter, even implicitly (Art. 129, paragraph 2, Consumer Code).
Defective Good: Goods are defective if they do not provide the safety that can reasonably be expected, taking into account all the circumstances, including:
a) the methods of placing the goods on the market, their presentation, their apparent characteristics, the instructions and warnings provided;
b) the use to which the asset may reasonably be put and the behaviour that may reasonably be expected in relation to it;
c) the time of placing the goods on the market.
A good cannot be considered defective simply because an improved version has subsequently been made available.

3. ONLINE SALE OF THE PROMOTED GOODS

3.1 With the Contract, the Seller sells to the Buyer, who purchases, via electronic means, the goods offered on the Site.
3.2 The roverocashmere.com website presents a catalog of goods and/or services promoted online by the Seller. These goods are represented on the website as accurately as possible.
3.3 The Seller cannot guarantee a precise and exact correspondence between the goods actually advertised online and their representation on the Buyer's screen. In the event of a discrepancy between the image of the goods visible online and the corresponding text description, the text description alone shall prevail.

4. ONLINE CATALOGUE UPDATE – GOODS AVAILABILITY

4.1 The Seller ensures, through its IT system, the processing and fulfillment of orders without delay, according to the procedures described in Article 5 of these General Conditions of Online Sale. The Seller's electronic catalog displays, in real time, the available and unavailable goods, as well as estimated shipping times. The Seller confirms order registration as soon as possible by sending a specific confirmation (the "Order Receipt") via email to the Buyer.
4.2 If an order exceeds available stock, or for any other reason the item is unavailable, the Seller will promptly inform the Buyer of the unavailability and, if possible, of the expected waiting times for availability, asking the Buyer to confirm the order within the new timeframe indicated by the Seller. This communication will be made via email or telephone.

5. DESCRIPTION OF THE TECHNICAL PHASES NECESSARY FOR THE CONCLUSION OF THE CONTRACT

5.1 The contract between the Seller and the Buyer will be concluded exclusively online. After accessing the e-Shop, the Buyer must follow the procedures/instructions provided to formalize the purchase of goods and/or services by completing the appropriate forms made available by the Seller. If purchasing online, the Buyer must select the desired goods and/or services, one by one, adding them to the cart prepared by the Seller. Once the selection is complete, the Buyer will be asked to close the cart and send the list of desired items to the Seller. Before sending, a confirmation page will appear with a summary of the order of the selected goods and/or services, their prices, as well as the delivery, shipping, and payment options for the execution of the contract. The Buyer will be asked to verify and validate their personal data, the goods/services covered by the contract, prices, any shipping costs and/or additional charges, confirming the chosen payment method, the delivery address, and other required information. The confirmation page will provide information on the contract execution times, the right of withdrawal, and other legal rights of the Buyer. After verifying the data, the Buyer will finalize the order by clicking the interactive button at the bottom of the webpage "Confirm purchase order with payment obligation," thus sending the order to the Seller.
5.2 The online publication of goods and/or services via the website constitutes an invitation to tender, which allows the Buyer to submit a purchase offer. Therefore, the Buyer's order, once confirmed, constitutes a contractual offer subject to these General Conditions of Online Sale, which the Buyer acknowledges and accepts. The order confirmation—duly completed and verified according to the instructions—will be acknowledged by the Seller via email to the Buyer's address for the sole purpose of confirming receipt in the Seller's computer system. The Seller will then process the order, verifying the information provided by the Buyer and the availability of the requested items. This acknowledgement by the Seller does not constitute acceptance of the purchase offer. This acknowledgement—with an "Order Number" to be used in all communications with the Seller—will contain the information required by law, including that mentioned above, which the Buyer must verify, promptly communicating any corrections to the Seller. In the event of incorrect prices or other information relating to the goods and/or services promoted online, or in the event of unavailability of the requested goods, the Seller will promptly inform the Buyer, inviting him to modify the order if still interested or, after canceling the previous order, to send a new order according to the methods that will be promptly communicated.
5.3 The Seller has the right to accept or reject the order submitted by the Buyer, without the Buyer being able to assert any claims or rights of any kind, including compensation, for failure to accept the order. The contract will be deemed concluded only upon sending a specific email (or message in the website's communication center or equivalent) accepting the purchase offer, containing information on the shipment and the expected delivery date (Shipping Confirmation). If the order is processed in multiple shipments, the Buyer may receive separate Shipping Confirmations. The Buyer may cancel the order before receiving the Shipping Confirmation, provided that the order has not been prepared for shipment. In this case, no costs will be charged. The right of withdrawal remains unaffected under the terms and conditions set forth in Article 10.
5.4 Payment for the goods will be made only upon shipment of the ordered goods. Upon receipt of payment for the requested goods/services, the Seller will issue the relevant invoice.
5.5 The contract will not be considered concluded and will not produce effects if the procedure indicated in this article is not precisely followed.
5.6 For any errors, typos or problems in completing the online forms, or more generally in carrying out the purchasing procedures set up by the Seller, the Buyer is invited to contact the following email address: info@roverocashmere.com .

6. PRICE, TAXES AND ANY ADDITIONAL CHARGES

6.1 The Buyer undertakes to pay the price requested for the goods purchased online, according to the times and methods indicated on the site.
6.2 The prices of the goods promoted on the site, as well as any other charges or expenses connected to the invitation to bid, are expressed in Euros.
6.3 Prices include VAT and any other applicable taxes. Shipping costs, as well as any additional charges such as customs clearance, if applicable, are not included in the sale price.

7. PAYMENT METHODS, TIMES, SECURITY AND POSSIBLE REFUNDS

7.1 Payment for goods/services purchased online will be made using the payment method selected by the Buyer from among those expressly permitted by the Seller and specifically indicated on the roverocashmere.com website. Use of the aforementioned payment methods does not entail additional charges for the Buyer, except for any costs incurred by the Seller, duly documented and communicated to the Buyer.
7.2 Any refunds to the Buyer will be credited using one of the methods proposed by the Seller and chosen by the Buyer and, in the event of withdrawal, within a maximum of 30 days of receipt by the Seller of the returned goods at the designated address.
7.3 All communications relating to payments take place over a specially encrypted line, guaranteeing a high level of security in the storage of such information in compliance with current data protection legislation.

8. DELIVERY METHODS AND TIMES

8.1 The Seller ensures the delivery of the ordered goods without undue delay and, in any case, within 30 days of the conclusion of the contract, using the methods indicated on the website or, alternatively, chosen by the Buyer.
8.2 If the Seller is unable to ship the goods within the deadline referred to in the previous paragraph, he will promptly inform the Buyer by email or by telephone using the contact details provided during online registration and order submission.

9. STORAGE/ARCHIVING OF CONTRACTUAL DOCUMENTATION

9.1 Pursuant to Article 12 of Legislative Decree 70/2003, as well as Articles 50-51 of the Consumer Code, the Buyer is informed that every order placed online will be stored and archived in digital and/or paper format by the Seller, according to appropriate confidentiality and security criteria. For copies or other requests, the Buyer is invited to contact the Seller at the following email address: info@roverocashmere.com .

10. TERMS AND CONDITIONS FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

10.1 The Buyer has the right to withdraw from the contract, without penalties and without having to specify the reason, within 14 calendar days from the date on which he acquires physical possession of the goods.
10.2 The right of withdrawal is exercised by communicating it to the Seller via email to info@roverocashmere.com .
10.3 The Buyer must return the goods without undue delay and, in any case, within 14 calendar days from the date of purchase. The direct costs of returning the goods to the Seller are borne by the Buyer. The Buyer must take all possible precautions for shipping, using the original or equivalent packaging to preserve the integrity of the goods and adequately protect them during transport. Returns of goods following the exercise of the right of withdrawal must be made to the following address: Rovero Srl, Strada Marosticana 192/B - 36100 Vicenza (VI), Italy.
10.4 The Seller will refund the price of the goods for which the right of withdrawal has been exercised within 30 days of receiving the returned goods at the indicated address. Generally, the Seller will use the same payment method chosen by the Buyer for the initial transaction, unless otherwise specified by the Buyer; in this case, any additional costs resulting from the different payment method will be borne exclusively by the Buyer. The Seller may withhold the refund until the goods are received.
10.5 Returned products must be unused, intact and in resalable condition, in the original packaging complete in all its parts (including packaging, documentation and accessories).
10.6 Following receipt of the communication by which the Buyer expresses his/her intention to exercise the right of withdrawal, all obligations connected to the contract cease, except as provided for in this Article.
10.7 Pursuant to Article 59, letter "e", of Legislative Decree 21 of 21/02/2014, the right of withdrawal cannot be exercised for goods that are not suitable for return due to hygiene or health protection reasons. Therefore, returns of items intended to come into contact with intimate parts of the body (e.g., briefs, bodysuits, swimsuits, monokinis, etc.) will not be accepted under any circumstances.

11. WARRANTY OF CONFORMITY, COMPLAINTS AND ACTIVATION OF PROTECTIONS; OTHER WARRANTIES

11.1 The Buyer is guaranteed that the goods conform to the contract for a period of two years from their delivery. Unless proven otherwise, any defects of conformity that appear within six months of the date of delivery of the goods are presumed to have existed on that date, unless such presumption is incompatible with the nature of the goods or the defect in question.
11.2 In the event of non-conformity of the goods with the contract, the Buyer may request, free of charge and at his/her discretion, the repair or replacement of the purchased goods, a price reduction, or termination of the contract, unless the request is objectively impossible or excessively onerous for the Seller pursuant to Art. 130, paragraph 4, of the Consumer Code. If repair or replacement are impossible or excessively onerous, or if the Seller has not provided for the repair or replacement within the agreed timeframe, or if the replacement or repair has caused significant inconvenience to the Buyer, the latter may choose to request a price reduction or termination of the contract.
11.3 The Buyer forfeits all rights regarding the conformity of the goods to the contract if he or she fails to report the defect to the Seller within two months of discovering it. This deadline does not apply if the Seller has expressly acknowledged the defect or has fraudulently concealed it. In any case, the complaint must specify the defect found and contain at least one photograph of the defective item, together with a copy of the Seller's invoice certifying the purchase.
11.4 The Buyer must send the complaint and related requests to one of the following addresses:
i) Rovero Srl, Strada Marosticana 192/B - 36100 Vicenza (VI), Italy, by registered mail;
ii) PEC: roverosrl@pec.it ;
iii) ordinary email: info@roverocashmere.com .
Upon receipt of the complaint/request and related documentation, the Seller will assess the reported nonconformity and, after the necessary checks, will authorize or deny the return of the goods, providing the Buyer with a "Return Code" sent via email to the address indicated at the time of ordering. The return authorization does not constitute acknowledgement of the defect. The goods—for which the Seller has authorized the return—must be returned to the indicated address, attaching a copy of the return authorization containing the "Return Code," and in full compliance with the precautions indicated in Art. 10.3.
11.5 If the Seller is required to refund the Buyer, in whole or in part, the purchase price, the refund will be made, where possible, using the same payment method used by the Buyer at the time of purchase or, alternatively, by bank transfer. The Buyer is required to provide the Seller with their bank details when submitting the complaint/request to enable the refund to be issued.
11.6 The right to replacement is subject to the following conditions:

  • the purchased goods must be returned unused, intact and in resalable condition, in the original packaging complete in all its parts (including packaging, documentation and accessories);

  • The shipment, until confirmed receipt at our warehouse, is under the customer's sole responsibility. We are not responsible for damage, theft, or loss of goods returned via uninsured or untracked shipments (e.g., priority mail).

  • In the event of damage to the goods during transport, we will promptly inform the customer of the incident (within five working days of receipt) to allow them to file a complaint with the chosen courier and obtain a refund of the value of the goods (if insured);

  • If the return arrives intact in all the points indicated above, we will refund only the cost of the goods (not the shipping costs) within 30 days of receiving the return.

11.7 All products (excluding underwear and perishable goods) can be exchanged, provided they are returned in their original sales condition, unused or unworn, with intact packaging, any packaging materials and security seals.
Products can be exchanged under the following conditions within 14 days:
• for in-store purchases: from the date of purchase;
• for online purchases: from the moment the package is received;
• for orders with Local Pick-Up: from the moment the order is marked as “completed”.
Products can only be exchanged for other discounted items in the same product category.
Shipping costs are always paid by the customer, except for returns due to defective products or order errors attributable to Rovero.

12. UNAUTHORIZED PAYMENTS AND NON-ATTRIBUTABLE DEFAULTS

12.1 The Seller is not responsible for any failure or delay in fulfilling the contract due to disruptions caused by force majeure, unforeseeable circumstances, or other causes not attributable to the Seller.
12.2 The Seller assumes no responsibility for fraudulent, illicit or irregular use of credit cards, checks or other means of payment, attributable to fraudulent or negligent conduct, even slight, of the Buyer in relation to his obligations to safeguard and promptly inform the issuer of the aforementioned means of payment.

13. DEFECTIVE PRODUCTS, COMPENSATION AND PROOF

13.1 The Manufacturer is responsible for damages caused by defects in the goods promoted/sold through the site. Pursuant to Art. 116 of the Consumer Code, the Seller is responsible for damages caused by a defective product if it fails to inform the injured party, within three months of the request referred to below, of the identity and address of the Manufacturer or the intermediary who supplied the goods in question.
13.2 The injured party may seek compensation for damages resulting from death or personal injury, or from the destruction or deterioration of items other than the defective goods, provided they are normally intended for private use or consumption and used as such by the injured party. In this case, pursuant to Art. 123 of the Consumer Code, damage to items other than the defective goods is compensable only for the amount exceeding €387.00. In any case, the injured party must prove the defect, the damage, and the causal link between the defect and the damage suffered.
13.3 The request for compensation, which must be made in writing, must specify the item that caused the damage, as well as the date and place of purchase. Furthermore, if still available, the injured party must offer to present the item, according to the instructions provided by the Manufacturer or Seller, or by third parties indicated by them.
13.4 Compensation for damages is excluded if the injured party, aware of the defect and the related risks, voluntarily exposed himself to it. If the injured party's actions contributed to the damage—such that he could have avoided it with ordinary diligence—the compensation claimed is excluded or reduced in proportion to the injured party's fault.
13.5 There is no liability for the consequences arising from a defective good if the defect is due to the conformity of the good with a legally binding standard or other binding provision, or if the state of scientific and technical knowledge at the time the good was placed on the market did not yet allow it to be considered defective.

14. SPECIFIC CASES OF TERMINATION OF THE CONTRACT BY LAW

14.1 Timely payment for goods purchased online, pursuant to Article 6.1 of these General Conditions of Online Sale, as well as the payment of any additional charges and/or obligations pursuant to Article 6.3, are essential obligations of the contract.
14.2 Unless justified by force majeure or unforeseeable circumstances, failure to fulfill these obligations will result in the termination of the contract pursuant to Art. 1456 of the Italian Civil Code.

15. PROCESSING OF THE BUYER'S PERSONAL DATA (REFERENCE TO SPECIFIC INFORMATION)

15.1 The Seller protects the Buyer's personal data, ensuring that the processing is in full compliance with applicable legislation, in particular Regulation (EU) 2016/679 and the relevant national legislation (Privacy Code, as amended by Legislative Decree 101/2018).
15.2 For details, please refer to the Privacy Policy and Cookie Policy available on the website. We hereby inform you that the personal data provided by you, acquired through browsing the website, will be collected and processed electronically and, if necessary, on paper, for the following main purposes:
i) order registration;
ii) execution of the contract and related communications;
iii) fulfillment of legal obligations;
iv) management of commercial relationships to best provide the requested services.

16. SELLER AND BUYER CONTACT DETAILS

16.1 Official communications addressed to the Seller, as well as any complaints from the Buyer, will be valid only if sent by registered mail to: Rovero Srl, Strada Marosticana 192/B - 36100 Vicenza (VI), Italy, or by email to info@roverocashmere.com , or to the following certified email address: roverosrl@pec.it .
16.2 When registering on the site or completing the order confirmation form, the Buyer provides his/her residence or domicile, telephone numbers, and the email address to which communications from the Seller will be sent.

17. AVAILABLE LANGUAGES AND CROSS-BORDER AVAILABILITY OF THE SITE

17.1 The site and related services are available in Italian.
17.2 These General Conditions of Online Sale are available in Italian. In the event of translation into other languages, the Italian version shall prevail.
17.3 The site, accessible via computer, tablet, smartphone, or other devices, promotes goods and/or services intended primarily for the domestic market. Orders from third-party countries will be accepted and fulfilled according to agreements. In such cases, unless otherwise agreed, delivery will take place at the Seller's premises. The Seller reserves the right to suspend/interrupt, with short notice and without penalty, all promotional, commercial, sales, and supply activities through the site if legal/tax/customs obstacles or other objective (and not merely subjective) issues related to the user's geolocation prevent the receipt of orders and/or the execution of the contract with users residing or domiciled in third-party countries.

18. ALTERNATIVE ONLINE DISPUTE RESOLUTION

18.1 In accordance with Regulation (EU) No. 524/2013, the Buyer is informed of the possibility of submitting any disputes with the Seller – relating to the offer and purchase of goods and/or services promoted online – to bodies/entities/offices active in alternative dispute resolution (ADR) through simple, fast and economical online procedures (ODR – Online Dispute Resolution).
18.2 For further information on these ODR procedures, please consult the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .

19. COMPETENT COURT AND APPLICABLE LAW

19.1 Any dispute between Seller and Buyer relating to the contract and its performance will be governed by Italian law and, unless otherwise agreed, will be subject to the jurisdiction of the consumer's court. In any case, the Buyer will be guaranteed the rights recognized by the mandatory consumer protection laws of the country of his or her residence and/or domicile.
19.2 For the applicable rules regarding jurisdiction and the law applicable to the contract, please refer to Art. 66-bis of the Consumer Code, Art. 18 of Regulation (EU) No. 1215/2012, Art. 6 of Regulation (EC) No. 593/2008, and, finally, Articles 3 and 57 of Law No. 218/1995.

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